Danish Payroll, Senior Associate (DK)

Alight is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services.  We help our clients become better employers through smarter, more streamlined data architecture and business processes — to save money, manage employee life cycles and support globally connected agile organizations. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

Role summary: Dutch Payroll, Specialist – Dutch Legislation

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on customer services, and you will be flexible supporting payroll tasks as or when required.

Delivery Key responsibilities

• Support Managers with client engagement, ensuring all information is accurate and provided on time
• Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
• Lead projects designed to improve customer satisfaction and business performance
• Provide daily functional support to the teams, to support the successful delivery of payrolls
• Responsible for the maintenance of the Country Solution workbook
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
• Working with Operational Management, Transformation and Products to implement automation, innovation, and any continuous improvement programs
• Responsible for Year End to ensure deadlines are met successfully
• Proactively identify upsell opportunities
• Support Management with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
• Alight Security Standards are adhered and followed
• Ability to recognize and deal appropriately with sensitive and confidential information
• Time Recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to your Operations manager
• Ensure you are up to date with all Alight announcements and communications
• Build good relationships with all lines of businesses
• Participates in projects as needed and assigned

Professional /Job Experience

• Fluent Dutch and English is a must

• Good understanding of MS Office tools such as Excel, Word, and PowerPoint

• 2-3 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

• Knowledge of payroll processes, practices, and associated legislation (Dutch Legislation)

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Payroll certifications

• Experience managing small-medium scale projects

• Flexibility to support a global and fast paced environment

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Academic Degree Education and Training

• High School diploma or equivalent

Desired but not required:

• Experience in customer service or working with HR and payroll data

What we offer:

• Remote work
• Permanent contract (full-time)
• Sophisticated career development initiatives
• Transparent reward and recognition schemes
• Innovative industry leading company

Alight offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.