Delivery, Associate

Summary:

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs
• Proficient in using systems and tools
• SOC Controls completed on time and with the necessary evidences
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Highlight to Service Manager any deviations from the standard scope of service
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• Time Recording to be completed accurately and on time
• ALIGHT Security Standards are adhered and followed
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all ALIGHT HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participates in projects and activities as needed and assigned

Professional / Job Experience   

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn

Education and Training   

Essential

• High school diploma or equivalent
• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
• HRIS knowledge

Desirable

• Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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