To process the payrolls by meeting the obligations such as TAT & accuracy levels as specified.
To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
Responsible For Processing And Meeting Targets Given For The Same
Responsible For Second Level Verification Of Data If Required
Providing Feedback On Quality Issues Found During Audits
Responsible for timely escalation of production related issues
Responsible For Maintaining Accuracy
Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
Calculates, prepares and transmits manual payments and third party disbursements
Coaches and advises team members on Systems and PC usage
Suggests ways in which systems and procedures can be improved to enhance the business.
Updating Process Related Reports and Documents
Ensuring ISMS Compliance Of The Team
Adhering To Company Policies, Rules And Regulations
Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
Adhering to Work Timings, Leave Schedules
2 years’ experience would be preferred
PC Literacy - Word and Excel (Basic Level)
Good communication skills
Commitment to achieve deadlines
What we offer
Sophisticated career development initiatives
Transparent reward and recognition schemes
Innovative industry leading company
Promising career growth path
Remote work policy
Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated ...