• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Support System Maintenance Testing • Liaise and transact with Third Parties • SOC Controls completed on time and with the necessary evidences • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice • Maintenance of DWIs to ensure processes are up to date and reflective of the service • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Highlight to Service Manager any deviations from the standard scope of service • Ability to recognize and deal appropriately with sensitive and confidential information • Time Recording to be completed accurately and on time • Alight Security Standards are adhered and followed • Contribute to team meetings and raise any issues immediately to your Service Manager • Ensure you are up to date with all Alight announcements and communications • Build good relationships with all lines of businesses where appropriate • Update internal stakeholders, when needed, in a timely and accurate way • Participates in projects and activities as needed and assigned Specialist - JL2 Key Criteria to monitor performance • Adherence to all Security and Compliance procedures • 100% Attainment of customer SLA agreements • Adherence to quality standards • Demonstrate professionalism and act responsibly Alight Core Competencies • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way REQUIRED EXPERIENCE Professional / Job Experience • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Academic Degree Education and Training Essential • BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable • Experience working with HR and payroll data
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.