Health Client Manager II (CBA)-WFH

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

The Health Client Manager II is the main point of contact for the client with respect to ongoing Health Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions.

The Client Manager is viewed as the Health Benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.

The Client Manager:

• Builds a strong relationship with the client and interacts with the client contacts on a regular basis.

• Understands the client requirements to work through ambiguous situations from both an operational and technological approach

• Manages the projects on the team from beginning to end by working with a global team

• Uses data to proactively identify, plan, and manages process improvement projects to improve quality and reduce risk

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential for growth opportunities in a growing worldwide organization:

• A full Benefits Package, starting on your first day of employment

• Health, Dental, Vision, Life Insurance and more.

• A 401k plan that includes a corporate match.

• Three weeks (15 days) of paid vacation, two floating holidays, six personal/sick days per calendar year

Responsibilities as a Health Client Manager II:

• Main point of contact for client contacts and shares responsibility for client relationship

• Assess situations with a broad view, develop and implements a strategic approach

• Develop a solid understanding of our technology solutions in order to consult clients

• Manages projects of significant size and complexity from beginning to end and provides expertise to client

• Seamlessly work with a global team of colleagues focused on risk mitigation, client delivery and satisfaction using operational dashboards, tableau measures and project logs

• Builds domain and operational skills within entry level roles

• Use reporting tools and Google Analytics to assist with participant escalations and ensure holistic review of key discussion themes with clients

• Responsible for deep dive of participant interactions in conjunction with customer care team to identify improvement opportunities

• Facilitates discovery and engages in analysis of client requirement changes

• Develops expertise for core delivery areas– COBRA, DBP, Smart Choice, Advocacy, ACA, and Annual Enrollment

• Leads internal and external meetings; participates in root cause reviews to eliminate recurring issues

• Partners with stakeholders across internal functional areas like files, configuration, and shared services teams to enable client delivery for ongoing and adhoc work

Education and skills:

• Bachelor's degree or equivalent work experience required

• Minimum 6 years of outsourcing or consulting experience, including project and client management responsibilities leading multifaceted projects and teams (onsite and virtual)

• Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs

• Strong analytical, problem-solving, and organizational skills

• Leadership and coaching skills

• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients

• The ability to persuade, influence and negotiate (must have a track record of influencing indirect parties to accomplish client objectives)

• Flexible and adaptable with changing priorities in a fast-paced environment

• Some travel may be required

Work experience:

• 6 or more years of Benefits (ideally Health Welfare/Annual enrollment) experience preferred

• 4 or more years project management experience preferred

• 4 or more years coaching experience and leveraging work through others

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization.

Alight provides equal treatment and employment opportunities to all employees and applicants

for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

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DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.