Health Client Technology Analyst

Alight Solutions

3.8

(36)

Atlanta, GA

Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion
  • #R-29105

    Position summary

    ning, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

    Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

    Learn more at careers.alight.com.

    About the Role

    As a Client Technology Analyst, you will manage technology development and quality assurance to ensure client satisfaction. You'll also communicate with third parties and shared services, emphasizing the impact of your work on thousands of people. Attention to detail is crucial as you document variances from best practices and provide solutions to meet client needs.

    Responsibilities

    • Providing clear analysis, test plans, and standard operating procedures.

    • Coaching and develop team members on technology and quality assurance.

    • Fostering a culture of continuous improvement.

    • Reviewing and support client requests and escalations.

    • Assisting in leading and managing documentation for client meetings.

    • Managing development blueprints and project hand-offs.

    • Owning execution of system activities and defect resolution.

    • Championing the current Operating System.

    • Engaging in ongoing personal development.

    • Promoting a culture of continuous improvement by asking "Why or Why Not?"

    Requirements

    • Possess Proficiency in analysis, test plan creation, and standard operating procedures.

    • Possess coaching and team development skills.

    • Able to manage documentation and project lifecycles.

    • Possess knowledge of health domain and healthcare reform impact.

    • Experience in project management and small to medium project handling.

    • possess proficiency in system activities execution and defect resolution.

    • Possess good understanding in root cause analysis and complex query development.

    • Able to communicate and support cross-cultural teams.

    • Possess with SDLC methodology and deployment activities.

    • Able to engage in ongoing personal and professional development.

    Flexible Working

    So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

    Benefits

    We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

    By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

    Our commitment to Diversity and Inclusion

    Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

    At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

    Diversity Policy Statement

    Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

    Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

    Authorization to work in the Employing Country

    Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

    Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

    #NBMBAA_Charlotte

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

    Salary Pay Range

    Minimum :
    52,500 USD
    Maximum :
    83,300 USD

    Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

    DISCLAIMER:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

    Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

    Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion