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Developing creative, high quality solutions for our clients' participants will be one of the baseline expectations of the Senior Client Technology Manager role. Colleagues in this role will do this by demonstrating solid quality assurance fundamentals as well as a deep understanding of how to properly translate client business rules into technology requirements. In addition, building strong domain knowledge will be a key component of success for building a solution matching the vision of their client for a specific project. The Senior Client Technology Manager will collaborate with the Health Client Manager to make certain all aspects of a project have been mapped out and that a project plan for each system's life cycle has been documented. The Senior Client Technology Manager understands that in order to effectively deliver for our clients, they must always be honest about risks, taking different courses of action, and be willing to have challenging conversations when projects go off course. In addition to system development fundamentals, they will develop a strong knowledge base of the health domain to ensure a holistic view is being taken to implement a project from all angles.
The Senior Client Technology Manager will:
Leverage tools and resources to determine opportunities and drive results
Develop Iteration plans, supply and demand functions, and risk mitigation strategies
Utilize the operating system fundamentals to ensure teams are performing at their highest levels
Ensure their team is following system development and quality assurance standards
Work with the client to ensure new projects are being mapped out from end to end
The Senior Client Technology Manager is responsible for delivering a broad spectrum of tasks, including:
Lead a project from beginning to end which may include creating requirements for change orders and standard projects
Assist in leading and managing documentation for client, internal and third-party meetings
Collaborates with Health Client Manager, client, and/or third parties on new solutions, project questions, and client requests or escalations
Could participate in stewardship meetings
Project & Administration Delivery
Manages Iteration life cycles and deployment governance
Develops blueprint for current iteration work
Creates/reviews analysis and test plan documents
Creates standard operation procedures
Owns portions of Iteration debrief meetings
Owns developing an understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.
Continues to develop health domain knowledge and keeps up with the dynamic changes in the health care industry.
Manages portions of the Annual Enrolment process
Participates and owns portions of training and project hand-off
Leverages operating system to mitigate project risk
Can participates and own portions of cross client projects
Assist with project revenue generating work
Lead project hand-offs
Owns the execution/managing of system development activities
Defect identification and resolution, including Root Cause Analysis
Complex query development
Is a role model for global and cross-cultural team support
Coaches and provides timely, honest feedback to other team members
Helps manage work of other team members
Coaches peers and can provide mentoring support
Coaches broader team on solutions and system tools
Contributes to broader initiatives outside of current role
Helps team understand the work we do matters, and that there are real people behind the technology solutions we deliver.
Champion of the Alight Operating System
Engages in ongoing courses to support continued personal development
Promotes a culture of 'Asking Why or Why Not?', building continuous improvement
Contributes to broader firm wide efforts such as leading classroom training and/or Genius Bar.
Could assist teams outside their current alignment to help bring them to stability.
What does a day in the life look like?
Depending on the time of year and needs of your client, the day to day could look very different. At the most basic level, your focus will be on ensuring flawless delivery for whatever client you are aligned to and remove walls of responsibilities (ie - there is no such thing as "that's not my job"). Project delivery for the STM could be defined as but not limited to:
Supporting with the Health Client Manager to develop change requests to be implemented
Managing complex system analysis, development, and testing of a project end to end
Providing direction for issues debugging and system knowledge for identifying true root cause analysis of defects
Working with the client to provide estimates related to timing and cost of new complex project requests
Consulting the client on technical capabilities of the system and providing creative solutions for their requests
Overseeing quality assurance review of completed analysis, configuration, test plans, or executed testing
Guiding the Client Technology Analysts on deployment activities
Managing project work and escalating as needed if deadlines become at risk or capacity concerns arise
Leveraging appropriate system tools to support the team with technical expertise
Coaching Client Technology Analysts and helping grow their technical knowledge and skills
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $69,700.00/year (for full time employees) and the estimated maximum base salary for this role of $110,600.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.