Health Senior Client Technology Manager - Virtual

Alight Solutions

3.8

(36)

Multiple Locations (Remote)

Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion
  • #R-26470

    Position summary

    rk.

    Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

    Learn more at careers.alight.com

    Developing creative, high quality solutions for our clients' participants will be one of the baseline expectations of the Senior Client Technology Manager role. Colleagues in this role will do this by demonstrating solid quality assurance fundamentals as well as a deep understanding of how to properly translate client business rules into technology requirements. In addition, building strong domain knowledge will be a key component of success for building a solution matching the vision of their client for a specific project. The Senior Client Technology Manager will collaborate with the Health Client Manager to make certain all aspects of a project have been mapped out and that a project plan for each system's life cycle has been documented. The Senior Client Technology Manager understands that in order to effectively deliver for our clients, they must always be honest about risks, taking different courses of action, and be willing to have challenging conversations when projects go off course. In addition to system development fundamentals, they will develop a strong knowledge base of the health domain to ensure a holistic view is being taken to implement a project from all angles.

    The Senior Client Technology Manager will:

    • Leverage tools and resources to determine opportunities and drive results

    • Develop Iteration plans, supply and demand functions, and risk mitigation strategies

    • Utilize the operating system fundamentals to ensure teams are performing at their highest levels

    • Ensure their team is following system development and quality assurance standards

    • Work with the client to ensure new projects are being mapped out from end to end

    The Senior Client Technology Manager is responsible for delivering a broad spectrum of tasks, including:

    Client Delivery

    • Lead a project from beginning to end which may include creating requirements for change orders and standard projects

    • Assist in leading and managing documentation for client, internal and third-party meetings

    • Collaborates with Health Client Manager, client, and/or third parties on new solutions, project questions, and client requests or escalations

    • Could participate in stewardship meetings

    Project & Administration Delivery

    • Manages Iteration life cycles and deployment governance

    • Develops blueprint for current iteration work

    • Creates/reviews analysis and test plan documents

    • Creates standard operation procedures

    • Deployment activities

    • Owns portions of Iteration debrief meetings

    • Owns developing an understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.

    • Continues to develop health domain knowledge and keeps up with the dynamic changes in the health care industry.

    • Manages portions of the Annual Enrolment process

    • Participates and owns portions of training and project hand-off

    • Leverages operating system to mitigate project risk

    • Can participates and own portions of cross client projects

    • Assist with project revenue generating work

    • Lead project hand-offs

    • Owns the execution/managing of system development activities

    • Defect identification and resolution, including Root Cause Analysis

    • Complex query development

    Team Development

    • Is a role model for global and cross-cultural team support

    • Coaches and provides timely, honest feedback to other team members

    • Helps manage work of other team members

    • Coaches peers and can provide mentoring support

    • Coaches broader team on solutions and system tools

    • Contributes to broader initiatives outside of current role

    • Helps team understand the work we do matters, and that there are real people behind the technology solutions we deliver.

    Personal Ownership

    • Champion of the Alight Operating System

    • Engages in ongoing courses to support continued personal development

    • Promotes a culture of 'Asking Why or Why Not?', building continuous improvement

    • Contributes to broader firm wide efforts such as leading classroom training and/or Genius Bar.

    • Could assist teams outside their current alignment to help bring them to stability.

    What does a day in the life look like?

    Depending on the time of year and needs of your client, the day to day could look very different. At the most basic level, your focus will be on ensuring flawless delivery for whatever client you are aligned to and remove walls of responsibilities (ie - there is no such thing as "that's not my job"). Project delivery for the STM could be defined as but not limited to:

    • Supporting with the Health Client Manager to develop change requests to be implemented

    • Managing complex system analysis, development, and testing of a project end to end

    • Providing direction for issues debugging and system knowledge for identifying true root cause analysis of defects

    • Working with the client to provide estimates related to timing and cost of new complex project requests

    • Consulting the client on technical capabilities of the system and providing creative solutions for their requests

    • Overseeing quality assurance review of completed analysis, configuration, test plans, or executed testing

    • Guiding the Client Technology Analysts on deployment activities

    • Managing project work and escalating as needed if deadlines become at risk or capacity concerns arise

    • Leveraging appropriate system tools to support the team with technical expertise

    • Coaching Client Technology Analysts and helping grow their technical knowledge and skills

    Flexible Working

    So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

    Benefits

    We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

    By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

    Our commitment to Diversity and Inclusion

    Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

    At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

    Diversity Policy Statement

    Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

    Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

    Authorization to work in the Employing Country

    Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

    Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

    #SB24

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

    Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $69,700.00/year (for full time employees) and the estimated maximum base salary for this role of $110,600.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

    DISCLAIMER:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
    Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

    Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion