HR BPO Operations Manager - Payroll Tax/Year-End - Virtual

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

The Payroll Tax/Year End Operations Services Senior Manager (OSSM) will oversee a team of 5+ colleagues, including managers of managers and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations, platforms and services. The OSSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. Drives the development of solutions to complex problems/projects across multiple domains or large clients.  Has exposure to many large, complex, global clients, leads complex projects, and leads.

• Function as the primary escalation point for clients in Payroll Tax and Year End
• Ability to investigate end-to-end impacts of payroll dependencies and processing to make clear decisions on risks and impacts
• Oversight for moderate to complex level Tax accounting/withholding, reporting, analysis or audit activities to ensure the accurate and timely reporting of financial results for internal and external purposes and help provide work direction to team
• Ability to calculate retroactive tax, gross to net calculations including tax withholding
• Support team with analysis and consistently take corrective steps on defensive queries related to tax
• Serves as a YE PMO primary point of contact for YE Project Managers, YE Vendors, and Operational Domains
• Supports issue resolution with business operations, vendors and YE PMs
• Coordinates YE vendor quotes and special projects between the business and YE vendors; and serves as a SME and project facilitator for many Alight to YE Vendor interactions
• Acts as a resource coordinator and liaison between business operations and YE PMO, assisting in development of functional Year-end plans, best practices, POVs and vendor information 
• Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
• Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
• Support the OSM and Client Service Manager in consultative best practice conversations with clients.
• Lead aligned operations teams and OSMs by providing direction, linking colleague goals and expectations to those of the company
• Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs. 
• Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues
• Cultivate strong relationships with Alight leaders and stakeholders.
• Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
• Champions an environment of a ‘one team, team’ across Payroll and Cloud Services through collaboration.
• Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
• Responsible for quality Operational Health Results
• Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas.
• Adhere to Operating System guidelines, POV compliance and industry best practices.
• Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality
• Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement
• Conduct applicable risk-based audits to ensure delivery is SOC compliant, and aligns to the contract/SOW scope
• Manage and actively participate in SOC Audits, Business Continuity Planning and recovery efforts, change management, capacity creation and other process improvements.
• Analyzes data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.
• Responsible for Financials across clients in aligned focus areas (ie: Payroll, HCM, and Talent).
• Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
• Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently
• Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
• Identify effective cost management practices; implement operational improvements.
• Ensure adherence to SOW and Change Request creation for items beyond SOW for accountable service area.
• Own SOWs (Statements of Work) and adherence to variable charges, specific to their clients.
• Own Global Sourcing and Wipro Relationship for aligned portfolio
• Assist sales team in functional area of expertise as needed.  This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation

Knowledge, Education, Certification, Skills & Technical Proficiencies

• Bachelor’s degree and/or a minimum of 4-6 years of equivalent work experience required
• 3 - 5 Years Payroll/Payroll Tax/YE Experience
• At least 3 years of people management experience required
• Workday experience is preferred
• Ability to lead and thrive in a fast-paced environment adapt to frequent change with urgency and setting priorities for aligned teams.
• Effective coaching and team development skills, including mentoring beyond aligned service area
• Excellent oral and written communication skills.
• Ability to build strong relationships with client executives and internal leaders / stakeholders.
• Strong computer skills with current technical knowledge including MS Office, Excel, Word, etc.
• Strong analytical and problem-solving skills
• Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $83,700.00/year (full-time). In addition to the base salary, this position may be bonus eligible. For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.