hrX Assist Application Support

Summary: 

The hrX Assist Associate will process, analyse, research, validate, and support the tasks related to the hrX Assist ticketing tool for the client’s employees according to the client’s service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could prevent the client's employees from using the application. 

Functions: 

• Support, providing in-house technical support for hrX Assist and hrX Core 

   *Analysing, prioritizing and resolving faults to resolution. 

   *Resolve tickets according to SLAs and escalation procedures. 

• Diagnose and resolve software application issues accordingly to available procedures and methodology. 

• Capacity to understand / analyse a problem and propose resolutions paths. 

• Ensure accurate documentation is maintained 

• Proactively keep informed, outside internal training, of latest technology trends 

Business related Skills: 

-Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills. 

-Proven capability of supporting software and application technical problems. 

-Desired skills:

   - Windows experience 

   - SQL experience 

 Personal skills: 

-Solid verbal and written communication skills in English 

-Accurate in terms of quality and respect of deadlines 

-Ability to organize work and priorities to meet deadlines with limited supervision 

-Ability to work autonomously while having a strong sense of commitment to team and customer 

-Strong analytical, problem solving and organizational skills 

-Be proactive, dynamic and flexible