Junior HR Customer Care - Dutch speaker

Alight Solutions

3.8

(36)

Multiple Locations (Remote)

Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion
  • #R-28826

    Position summary

    f customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services.

    RESPONSIBILITIES

    • Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks

    • Where applicable ensure Data Management is performed accurately and on time

    • Ensure Tickets and Calls are responded within SLA timescales and to a high standard

    • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

    • SOC Controls completed on time and with the necessary evidences

    • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

    • Highlight to Service Manager any deviations from the standard scope of service

    • Ability to recognize and deal appropriately with sensitive and confidential information

    • Contribute to team meetings and raise any issues immediately to your Service Manager

    • Build good relationships with internal stakeholders and keep them up to date when needed

    REQUIREMENTS

    • 100% Attainment of customer SLA agreements

    • Demonstrate professionalism and act responsibly

    • Adherence to all Security and Compliance procedures and quality standards

    • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

    • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

    • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

    • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

    • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

    • Flexibility to support a global and fast paced environment

    • Attention to detail

    • Excellent Dutch written and verbal skills and good English skills

    • Self-motivated and a willingness to learn

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

    Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

    DISCLAIMER:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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    Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion