Are you an individual:
Who is technology savvy with a passion for payroll?
Enjoys Functional and Technical Problem-Solving challenges
Passionate to ensure deliver and maintain quality service and to drive quality product releases
This is the role for you.
Alight strives to provide "best in class" offerings and IP enabled services for our customers.
Product Support Engineer Specialist is a member of the extended Product Engineering team and is responsible for ensuring Alight’s Payroll Solution is operating smoothly and enables users to conduct their day-to-day business as expected
Product Support Engineer Specialist
The Product Solution Support Specialist will be an experienced, multi-disciplined IT professionals with a good understanding of the application from a business and a technical perspective, as the role will be the key point of contact not only for the Product Engineering / QA but also towards business operational users and stakeholder that will receive and uses Alight Payroll own IP solutions.
The specialist role is the go-to resource to solve complex and/or urgent problems that needs a higher level of knowledge and experience of Alight Payroll own IP solutions and set-up.
The individual will be involved in the following critical activities:
Develop a deep understanding of Alight Payroll own IP solution at a functional/ technical as well as business level
Develop and monitor system usage and performance matrix
Ensure problems are identified and managed in line with the Alight SDLC and DevOps framework.
Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk
Perform daily, weekly, monthly checks and maintenance to ensure the health, performance, and availability of solutions.
Develop and implement proactive systems monitoring and alerting
Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teams
Collaborates with Engineering team and stakeholders to write features, user stories, based on requirements that include acceptance criteria and acceptance tests
Work in an Agile DevOps environment with Engineering, QA and Product Leads and Managers.
Knowledge, Skills, Abilities and Experience
Strong analytical skills and technical background combined with keen business acumen.
Service-oriented and Pro-active with a strong sense of accountability
Self-starter with proven record of working independently and collaboratively in a demanding interdisciplinary team environment
Detail oriented & thorough, with ability to understand and identify the key trends and levers that drive the business.
Excellent verbal and written communication skills. The ability to clearly explain complex cases and analysis is equally important as understanding it.
A willingness & eagerness to learn and further develop your career in Product development and support environment
Ability and persistence to find root causes and drive to understand the unknown.
Hands-on technical approach with a strong focus on accuracy and quality.
Track record of success in dealing effectively with complex functional / technical topics to drive resolution and ability communicate status with senior managers and leaders.
Bachelor or master’s degree with a Business or Technical emphasis, or equivalent.
2+ years of Experience in HCM and/or Payroll preferred
2+ years of relevant Business / System Analyst or Systems Support experience
1+ years working in Agile, lean and or DevOps driven environment
Experience in troubleshooting web application and API services
Basic Scripting e.g., Shell, Python
Experience as troubleshooting applications on Azure
Experience of New Relic monitoring for performance analysis, tuning
Working Knowledge on Azure Cloud Landscape
The candidate must be comfortable with remote working via video conferencing and be flexible in collaborating with a global team across different time zones.
In terms of cultural fit, the successful candidate will be self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced, and successful colleagues. He or she will enjoy being a part of an organization focused on excellence and will be a naturally collaborative individual who enjoys interacting with individuals at all levels. Additionally, he or she will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.
Remote work policy
Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated ...