At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.
The HRFS Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary point of contact, internally and externally, along with the Operations Services Manager.
Client Relationship Interaction
Creates detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing.
Monitors the scope throughout the project to ensure the scope is baselined, and that any changes requested to the scope are evaluated for project impact and business need.
Provides status reports and communicates changes in process for project assignments.
Assists in Quality Assurance (QA) and knowledge management.
Identify issues and drives change for related improvements.
Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
Leads process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects.
Identifies and resolves escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis.
Meets aligned Service Level Agreements (SLAs).
Guides and supports client delivery for new and existing colleagues.
Determines when inquiries are beyond the scope of responsibilities of Alight and/or team and escalates as appropriate.
Supports the internal and external Change Request process, including scoping and costing.
Assists with documentation training of maintenance releases .
Supports and oversees global sourcing initiatives.
Supports and provide investigation on regulatory and compliance issues (if applicable) and ensure reporting to management.
Ensures the service delivery model is being followed by challenging requested custom functionality and offering alternative solutions.
Assist in annual Business Continuity preparation events
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the United States
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $62,800.00/year (full-time). For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Remote work policy
Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated ...