#JOB_POSTING-3-18281
ients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
Benefits :
• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $304 MXN
• Weekly Payment
• Life and burial insurance
• Parking On-site
• Wellness Center On-site
• Exclusive coffee shop on-site
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations
About the Role :
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.
In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.
Key Responsibilities:
Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
Resolve routine, complex, and unique questions/issues.
Ensure facilitation of first call resolution and customer satisfaction
Acquire service providers and provide information to enable a fast, efficient rescue
Provide high level of service.
Functional Skills:
Strong empathy skills and a 'heart' for helping others
Fully Bilingual (English/Spanish)
Excellent level of communication skills (both written and verbal)
Excellent computer skills, including typing proficiency and multi-tasking between online applications.
Flexible and adaptable to business requirements for changes needed to service the customer.
Apply good use of time management skills.
Ability to prioritize and multi-task.
Education and Experience
High school diploma or equivalent experience
2-3 years of customer service experience preferred
At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841
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