Claims Digital Business Architect - Hybrid (Chicago, IL)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The Claims Innovation team is responsible for the design and delivery of simple business processing, digital capability development and business model innovation enabling claim service model transformation to support a digital business operation. Partnering closely with Claim Technology Services/Allstate Technology and Data Science to assure best in class business capabilities that drive a differentiated performance and experience in the marketplace. The role resides within the claim business unit and is mission focused on transforming the existing claim business model to one that is digital first, efficient for employees and effortless for consumers in the personal lines and commercial insurance marketplaces.   

The team is organized around business products and services where process solutions and innovative products are designed and delivered using agile methodology in close partnership with technology, data science and business experts. This job is responsible for the digital business strategy, design and delivery of business processes, employee facing digital capabilities and operating model innovations to fully enable the claim digital transformation platform.  

The individual will develop architecture connecting business processes, functional data flows, and claim system applications. They will optimize the development and re-use of capabilities across systems and experiences while adhering to design principles, budgets, consumer, agency owner, and employee user experience. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. Teamwork, collaboration and accountability are at the heart of a healthy culture and behaviors this individual must participate in and possess.  

Key Responsibilities - Claims Digital Transformation

• Provide oversight of the operating model needed to support the new Claims Digital Transformation capabilities
• Support the development of the CDT strategy by considering all sources of input (e.g. research, test and learn / POC results, partnerships, etc.)
• Conducting key analytics (data sourcing, analysis, testing) required to inform strategic recommendations (e.g., competitor benchmarking, market assessment and financial modeling)
• Effectively communicate key messages/recommendations regarding CDT strategy to all stakeholders
• Ensure the performance and adoption of new initiatives
• Ensures understanding of business objectives, results, processes, etc. across CDT
• Manages stakeholders and effectively uses management tools to improve and increase integration within CDT
• Design and implement an operating model to support new CDT capabilities

Flexible Work Arrangement - Chicago

This position will consist of work being performed in a collaborative office (Chicago, IL) setting with teammates and time working remotely from your home.  In office time is determined by the leader and team driven by the nature and need of work. This needs-based model for collaboration allows for great remote flexibility without a rigid regular schedule of in person worktime.  This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Qualifications

• Previous experience in digital process/business design and architecture 
• Claims knowledge is not required but preferred
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Applies broad knowledge of insurance policy, coverage, and regulation
• Applies broad knowledge of claim processes, policies, procedures, and claim systems
• Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies broad knowledge of problem solving and preparation of reports for analysis
• Applies broad ability to leverage learned technical skills in support of team objectives
• Applies broad negotiation and/or arbitration skills

Compensation offered for this role is $102,500 - $147,700 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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