#JOB_POSTING-3-18674
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
Assist customers with scheduling auto and/or property inspections, and a rental car as needed
Remain empathetic, and engaged during customer interactions.
Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim
Preferred Qualifications:
Education and Experience
High School Diploma / GED or equivalent experience
Call Center experience (Preferred)
Insurance industry knowledge (Preferred)
Functional Skills
Ability to empathize with the customer.
Performs routine tasks of basic complexity under general supervision.
Computer Skills
Good organization skills with timely follow-up skills
Good oral and written communication skills
Fully Bilingual (English/Spanish)
For this position, we offer up to $ 2 4 ,000 MXN. monthly before taxes.
Star date: Feb 28 th , 2025
Last day to apply: Feb 14 th , 2025
At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841
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