Customer Service - Integon

Allstate Insurance Company

3.2

(29)

Mexico (Remote)

Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #JOB_POSTING-3-18220

    Position summary

    ients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

    Our Benefits

    Full paid during training

    Nine days of Paid Time Off (PTO) in addition to regular vacations

    Fully reported wages to IMSS and Infonavit

    Weekly food vouchers of $304 MXN

    Weekly Payment

    Life and burial insurance

    Parking On-site

    Wellness Center On-site

    Exclusive coffee shop on-site

    Special discounts at establishments

    Employee Referral Program

    Monthly activities and celebrations

    About the role

    The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

    Key Responsibilities:

    • Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.

    • Answer incoming calls, handle questions about existing policies, and decide on the best course of action.

    • Be the first contact after a policy is sold, identify risks, and ask the right questions.

    • Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.

    • Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.

    • Check policy details to understand special circumstances , provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.

    • Handle most situations independently, resolve conflicts, and empathize with customers.

    • Provide feedback when training needs are identified .

    • Promote teamwork through reliability and group cohesion.

    • Suggest process improvements to leadership.

    Education and Experience

    • High School Diploma/ GED

    • Call Center experience (Preferred)

    • Insurance industry knowledge (Preferred)

    Minimum Skills and Competencies:

    The following skills and abilities are required . Adjustments can be made for individuals with disabilities.

    • Fully Bilingual (English/Spanish)

    • Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.

    • Able to multitask and manage multiple systems daily.

    Desired Skills:

    • Previous experience in insurance customer service .

    For this position, we offer up to $ 2 4 ,000 MXN. monthly before taxes.

    Star date:

    Last day to apply:

    Apply today and be part of our team!

    At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

    You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

    Good Hands. Greater Together.

    In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841

    Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

    Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.