Estimate Share Adjuster - Remote

Allstate Insurance Company



Chicago, IL (Remote)

Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    ars we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

    We are the Good Hands. We don't follow the trends. We set them.

    Job Summary:

    As an Estimate Share Adjuster you are responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

    Key Responsibilities

    The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

    The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

    The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

    The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

    The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

    The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

    Work Location

    This position is a remote home-based role. You must live in Central, Mountain, or Pacific Time Zone to qualify for this position. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

    When you work from home full time, you'll need:

    • a dedicated workspace in your residence that is private and free from distractions

    • a minimum internet bandwidth of 50 MB down/5 MB up

    • appropriate work surface and seating

    What will Allstate provide?

    • A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

    • Connectivity reimbursement of $80 per month to offset some of the cost of internet

    "Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL."

    Preferred Experience

    • You have 18 months or more experience writing Auto collision estimates

    • You have prior experience using an auto estimating program such as: CCC One / Mitchel, Audatex

    Functional Skills

    • Summarizes documents and enters into claim system notes

    • Documents a claim file with notes, evaluations, and decision-making process.

    • May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly

    • Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss

    • Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts

    • Evaluates diminished value in a moderately complex or occasionally complex claim

    • Triage moderately complex and occasionally complex total loss claims

    • Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties

    • Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices

    • Responds to moderately complex and occasionally complex arbitrations contentions

    Notice of Licensing Requirement

    • As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

    • All required licenses will need to be obtained within 60 days of hire

    • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

    • This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)


    Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

    • Competitive salary based on experience and qualifications

    • Medical, dental, and vision coverage

    • Allstate pension plan and 401(k) savings plan

    • Ayco financial coaching

    • Spring Health mental and emotional wellbeing resources

    • Paid parental leave

    • Adoption reimbursement

    • Paid time off

    • Tuition reimbursement

    • Wellness incentives

    • Allstate Foundation donation match and grant opportunities

    To learn more about our benefits and programs visit


    The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

    Compensation offered for this role is $54,000.00-$85,500.00 per year and is based on experience and qualifications.

    The candidate(s) offered this position will be required to submit to a background investigation.

    Good Hands. Greater Together. ℠

    As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate's benefits, visit https://

    Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .


    Allstate generally does not sponsor individuals for employment-based visas for this position.

    Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

    For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.
    For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

    To view the "EEO is the Law" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

    To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

    It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

    Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.