Property Adjuster - Inside (Remote-Nashville, TN)

Allstate Insurance Company

3.2

(29)

Nashville, TN (Remote)

Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #755645-en_US

    Position summary

    ars we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

    We are the Good Hands. We don't follow the trends. We set them.

    A day in the life of an inside Property Adjuster, and what it take to do the job!

    As a Moderate Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

    You will wear many hats that will require a level of experience:

    • The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

    • The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

    • The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

    • The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

    • The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

    • The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

    Preferred Qualificiations:

    • 1+ years of previous customer service experience required.

    • Location: Must live within 50 miles of the greater Nashville, TN area.

    • Previous industry experience is highly desired.

    • Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

    • Ability to assess property damages and accurately determine claim coverage.

    • Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

    • Ability to work independently and manage time efficiently in a virtual work environment.

    • Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

    Allstate Benefits

    Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

    • Competitive pay with needed support for continuous development and career advancement.

    • Flexibility in scheduling and a time off policy that helps support your work/life balance.

    • Initial and ongoing training to get you proficient in your new role.

    • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit https://www.allstategoodlife.com to learn more.

    Notice of Licensing Requirement:

    • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

    • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

    Sign-On Bonus:

    • You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

    **Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

    Compensation offered for this role is $47,500 - $70,000 and is based on experience and qualifications.

    Good Work. Good Life. Good Hands®.

    As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate's benefits, visit https://https://www.allstate.jobs/benefits/

    Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

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    Why you should apply for a job to Allstate Insurance Company:

  • 76% say women are treated fairly and equally to men
  • 56% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.