Property Outside Claims Service Leader (New England Territory)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

Job Code: 70013061
Band: D
FLSA: Exempt

Job Summary:

The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

Key Responsibilities:

Travel is expected in this role. Must be comfortable with travel and potential overnights.

• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
• Defines, analyzes, and tracks department, section, and/or unit measures
• Analyzes unit reports and supports the achievement of business unit objectives
• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Oversees response to highly complex arbitrations contentions
• Manages and oversees performance of vendors
• Frequently participates in special projects as a subject matter expert

Supervisory Responsibilities:

This job does have supervisory duties.

Education and Experience:

• Bachelor's Degree or equivalent
• 5 or more years of related experience

Functional Skills:

• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Applies highly advanced knowledge of Xactimate, claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies highly advanced negotiation and/or arbitration skills
• Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships

Job Description

This role leads a team of Moderate Outside Adjusters in our New England States territory. We are only considering candidates within 150 miles of Hartford, CT at this time for this specific job opening.

Candidate will provide leadership that motivates front-line PCCSO employees to achieve inspired levels of performance and to assure expert execution of required claim processes.  Candidate must create a productive and supportive work environment.

The individual will be responsible for:

1. Managing and training

2. Customer Service

3. Planning and Organizing

4. Ensuring that there is compliance with policy and procedures

5. Computer Usage

Job Qualifications

Our ideal candidate has a Bachelor’s degree, 5 years of experience handling claims, Outside Property claims experience preferred and a complete understanding of claims investigations.  Prior supervisory experience is a plus.  We look for excellent communication, organizational and time management skills as well as outstanding customer service skills.  Candidates should be proficient in Internet usage, Windows 2000, Microsoft Word and Excel.  Bilingual candidates are encouraged to apply.

• Bachelor's degree in related field preferred or equivalent experience
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Advanced industry knowledge to discipline practices, including best practices, to support the business unit
• Advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
• Applies highly advanced ability to leverage learned technical skills in support of team objectives
• Advanced negotiation and/or arbitration skills
• Highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Applies highly advanced problem-solving skills to continuously improve business outcomes
• Ability to assist leadership in achieving business unit objectives
• Applies highly advanced knowledge of training facilitation and coaching skills
• Ability to investigate, evaluate and settle highly complex claims
• Provides highly advanced individual decision making within authority limits
• Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
• Has and maintains all appropriate licenses and registrations for the role per state requirements
• Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $90,000.00-$122,500.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

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