Senior Associate- Operations

evelopment of training materials.

Key Responsibilities

• Act as a role model for the rest of the team

• Provide professional assistance and resolution for escalated/supervisor calls

• Represent the Customer care Center on projects, initiatives or testing as needed

• Assist with development and dissemination of training materials

• Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality

• Provide support for questions (including help hotline) from customer service specialists

• Provides training to team members and guide reps on specific steps of the research process of a particular case or issue

• Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests

• Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info
Ms. Vibha Chaturvedi

[email protected]

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here .