Senior Field Claim Specialist Auto

settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

Key Responsibilities

• Documents a claim file with notes, evaluations, and decision-making process

• Summarizes documents and enters into claim system notes

• Evaluates diminished value in a complex claim

• Prepares damage estimates or valuation for complex claims and locates parts

• Investigates complex files, reviews damage, take photos, and determines reparability or total loss

• May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly

• Responds to complex arbitration contentions

• Negotiates and settles complex claims in accordance with business unit best practices

• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills
Automotives, Customer Experience Management, Negotiation, Time Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®