Total Loss Adjuster - Copart - Van Nuys, CA

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

This job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. The individual works independently, prioritizes the individual s own responsibilities, and manages the individual s own workload and is responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers.

Key Responsibilities

A day in the life of a Total Loss Adjuster

• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner 
• Investigates complex or occasionally highly complex files, reviews damage, takes photos, and determines reparability or total loss through virtual inspections 
• Prepares damage estimates or valuation for complex or occasionally highly complex claims and locates parts 
• Conditions vehicles, prepares report for customer and determines valuation of salvage 
• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties 
• Negotiates and settles complex and occasionally highly complex claims in accordance with business unit best practices 
• Reviews the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly 
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met 
• Evaluates diminished value in a complex or occasionally highly complex claim 
• Responds to complex and occasionally highly complex arbitrations contentions  
• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings  

 
You’re provided with comprehensive training:  

• We cover the cost to help you study for and earn your license      
• We offer full paid virtual training plus on the job training  
• Ongoing training opportunities for continuous improvement  

Licensing Requirement

Notice of Licensing Requirement:

• As a condition of employment, obtaining an adjuster license is required; multiple markets preferred.  you will be required to obtain required licenses within 60 days of hire.
• Licensing Sign on Bonus - You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Work Location

The candidate selected for this exciting role will be required to perform their assigned duties from the following location:

Copart
7519 Woodman Ave Bldg 1
Van Nuys, CA 91405

What's in it for you?

• Compensation range for this position is $51,600 - $78,400 per year, based on experience and qualifications (paid at an hourly rate)
• $1500 sign on bonus
• Paid training and licensing   
• Internet reimbursement 
• Generous paid time off (PTO) 
• Tuition reimbursement  
• Discounted gym memberships 
• Cafeteria style health insurance plan- starts day one! 
• 401K match and pension plan 
• Volunteer opportunities + matching donations  
• Visit AllstateGoodLife.com to learn more  

Job Qualifications

You’re a great match for this role if you have: 

• High School Diploma, GED,  or equivalent experience (Bachelor's Degree preferred)  
• 18 months related auto estimating experience using CCC One, Audatex, or Mitchell preferred
• This role will spend most time in the field at a Copart facility and some time in a virtual at home environment 
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions  
• Previous customer service experience  
• Value providing an effortless customer service experience 
• Are organized and able to multi-task in a fast-paced environment 
• Are known for clear and professional communication – both written and verbal 
• Being bilingual and/or having prior military experience is a plus 
• Company Vehicle (vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business need.  

Compensation offered for this role is $51,600 - $78,400 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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