Unrepresented Bodily Injury Adjuster - Pacific and Mountain Time Zones (Remote - Home Based)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

Auto accidents are usually unnerving and unique, and it takes someone special to put the pieces back together for our customers.

This is the opportunity you’ve been looking for to truly impact someone’s life! Start your career today as an Unrepresented Casualty Adjuster and be part of our dynamic team!

A Day in the Life of an Unrepresented Casualty Adjuster:

• Investigate single and multi-vehicle auto accidents involving property damage and/or bodily injury using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.

• Document claims through active listening and use of data to investigate and assess claim coverage, liability, and damages while reviewing medical records and/or bills.

• Summarize liability decision and evaluate claim worth before negotiating and settling with customer in accordance with business unit methodologies.

• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.

• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

Remote Home-Based Work

This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

a home office – a dedicated workspace in your residence that is private and free from distractions
a minimum internet bandwidth of 50 MB down/5 MB up
appropriate work surface and seating

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
Connectivity reimbursement of $80 per month to off set some of the cost of internet

Key Responsibilities:

• Researches and responds to moderately complex customer communications, concerns, conflicts or issues
• Summarizes documents and enters into claim system notes, documenting a claim fi le with notes, evaluations and decision making process
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Determines and explains minimum coverage limits in moderately complex claims involving single or multiple claimants, also determines claim value
• Negotiates and settles claims in accordance with business unit best practices
• Reviews medical reports in preparation for claims settlement evaluation

Job Qualifications:

You’re a great Match for this Role if:

• You have a High School Diploma/GED or higher
• You have a bachelor’s degree and/or prior experience in handling property damage and/or bodily injury claims
• You have previous experience working with customers over the phone in a high-volume environment
• You want to utilize your customer service skills to help restore peoples’ lives
• You have a strong desire to make a difference through compassionate customer service
• You are willing to work flexible hours or weekends when our customers need you
• You can apply your knowledge of insurance policies, coverages, and regulations to claims processes and adhere to applicable legal compliance standards using your negotiation and/or arbitration skills.
• You can apply industry knowledge to support the business unit in support of team objectives by investigating and evaluating simple to moderately complex claims.
• You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
• You’re excited about solving problems and coming up with creative solutions
• You’re organized and able to multi-task in a fast-paced environment
• You’re known for clear and professional communication – both written and verbal
• Being bilingual and/or having prior military experience is a plus
• Employees that have 1 year experience in their current role will have preferred consideration

What’s in it for you?

• New hire equipment bundle
• Paid training and licensing
• Internet stipend
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan
• 401K match and pension plan
• Volunteer opportunities + matching donations

Certificates, Licenses, Registrations:

As a condition of employment, you will be required to obtain an adjuster's license. Your manager will work with you along with the centralized licensing team to ensure that you are properly licensed.

Compensation Data

You may be eligible for a $1,000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Candidates who have previously worked for and are seeking to be rehired at Allstate and its family companies are not eligible for this sign-on bonus.

#LI-AK1

Compensation offered for this role is $48,000.00-$71,725.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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