Customer Support Engineer

the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software.  Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole.

Primary Responsibilities:

• Review, document, troubleshoot and resolve the Alteryx customer’s technical questions

• Act as a facilitator and assist with the communication between the customer and internal teams when escalating issues

• Respond to customer requests within expected Service Level Agreements and manage customer expectations

• Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices

• Answer incoming support inquiries via various channels (Chat, phone, email, etc.)

Qualifications:

• 1-3 years of Product Support or related work experience

• Excellent troubleshooting skills (databases, environments, network communications, applications, etc.)

• Top-notch interpersonal skills, with excellent written communication to match

• Ability to work in a fast-paced environment, under pressure and prioritize multiple tasks

• Working knowledge of Microsoft Windows operating systems and server platforms

• Excellent collaboration and proven teamwork abilities

• Associate or Bachelor degree in Business Administration or IT preferred, or equivalent experience

• Can-do attitude with desire to help customers and work as part of a collaborative team

• Life-long learner

Compensation (General):

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. 

The salary range for this role in Southern California, Colorado, Washington, New York City, Northern California and Rhode Island is $62,900 - $80,000.

In addition, you may be eligible for additional compensation, such as a bonus and stock grants. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at https://alteryx.com/careers!

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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.