Digital Customer Success Manager - Portuguese Speaking

Alteryx

4.7

(31)

Bengaluru, India

Why you should apply for a job to Alteryx:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #R10067

    Position summary

    he right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.

    Responsibilities

    • Engage economic buyers and license administrators to activate production licenses through a personalized experience.

    • Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, 1:Many, Blogs etc.)

    • Document verified outcomes with customers to help with account expansion.

    • Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.

    • Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.

    Required Qualifications/Skills

    • Minimum 2 years' experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role

    • Core or Advanced Certified in Alteryx Designer

    • Have a growth mindset that see's change as a positive & is comfortable with failing fast.

    • Ability to learn analytics software

    • Ability to manage 50+ accounts at different stages in their lifecycle.

    • Comfortable exploring data to uncover new customer insights

    • Leverages customer insights to create solutions to scale customer success motions

    • Sharing & reporting on the impact of your customer-facing activities.

    • Ability to quantify & communicate customer outcomes internally & externally.

    • Fluent in Portuguese is a Must

    • Working hours will be on Americas Time Zone (MST)

    #LI-MP1

    Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

    Why you should apply for a job to Alteryx:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 97% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.