Tracking and analyzing the sales team's KPIs
Provides support for incentive plans design, implementation and administration
Resources optimization by ensuring workload balance and enhancing productivity of the sales team
Analysis of market trends
In-depth sales data analysis & leveraging BI tools to provide actionable insights
Implementation of targeting and customer segmentation strategies
Supporting C360 implementation
ITM Sales Management Manage the Sales Data Management (SDM) system, which includes weekly sales uploads, data cleaning, categorization of accounts, price updates, profile design, allocation of representatives to accounts, and customization of dashboards for data-driven decision-making. Ensure timely troubleshooting and validation of output.
CRM Management: Provide front-line support for CRM systems, including system updates, data maintenance, and report generation. Ensure compliance with Amgen's policies and data privacy guidelines. Conduct training for representatives and sales managers to ensure proficiency in CRM usage.
KPI Monitoring: Define, implement, and track Sales Force Effectiveness metrics. Facilitate the adoption of ELMAC Tableau dashboards by the commercial team and provide necessary support and training.
Market Insights: Carry out comprehensive territorial analysis monthly to gauge our brand's standing in the market and relative to competitors. Evaluate secondary market research data, offer actionable recommendations. Support the team by integrating analytics insights and market intelligence into everyday operations.
Target Setting, Performance Tracking & Analysis: Oversee the target setting and sales forecasting processes in collaboration with the commercial excellence lead and business performance managers. Generate high-quality ad-hoc analysis reports on country and commercial team performance as needed.
Incentives and Rewarding: Design and implement sales incentive schemes that comply with Amgen's policies. Coordinate with HR and Finance for the calculation of payouts.
Customer Targeting & Segmentation: Lead the process of customer targeting and segmentation in coordination with the commercial team. Develop matrices to ensure proper allocation of efforts towards the right customers.
Resource Optimization: Oversee the sales team structure to ensure a balance in workload and productivity per representative.
C360 : Implement the Customer 360 approach, ensuring the delivery of best-in-class customer experience with omnichannel engagement in compliance with regulations. Monitor customer consents, email campaigns, and interactions.
Relevant university degree.
1-2 years of experience in pharmaceutical SFE/SME/CE in a multinational company.
Fluency in English, both written and verbal.
Strong analytical skills.
Demonstrated experience in working in cross-functional environments.
Advanced Microsoft Excel is a must.
Proficiency in other Office applications such as Word, PowerPoint.
Experience with CRM systems (Preferably Veeva).
Strong interpersonal and influencing skills.
Holding a Bachelor's degree in a health-related field degrees like (Pharmacy or Veterinary Medicine)
1-2 years experience in pharmaceutical sales prior to SFE experience
Experience with BI Software like Power BI & Tableau (Preferably Tableau)
Experience with IQVIA/MS data analysis
Strong track record of consistent high performance
•Leadership skills with knowledge and ability to work well within a matrix environment to influence successful product commercialization
•Advanced communication skills and a strong propensity for teamwork, able to articulate complex ideas clearly and collaborate effectively within a team environment
•Capable of managing multiple tasks and projects simultaneously while maintaining attention to detail and adhering to deadlines
•Demonstrates a strong customer focus in all activities
•Analyses complex problems; integrate disciplinary and business strategy knowledge to develop recommendations
•Demonstrates strong project management and planning skills
•High learning agility, capable of quickly absorbing new information and applying it effectively
•Strong motivational skills; motivates others to adapt quickly to new systems, processes, guidance and tools
•Business professional with capacity to grow and learn, self aware and emotionally intelligent
•Demonstrates the capacity to design and execute effective training sessions
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.