Field Support Coordinator/ Associate

ce to navigate key Amgen systems and processes. You will partner with Centre of Excellence (COE) team and cross-functional team to identify areas for process improvement. This role will give you great opportunities to network and communicate with field staff/ cross-functional team and develop expertise in Healthcare Compliance Control System, HCP/HCO engagements compliance, and other field staff use tools and processes.
Responsibilities include:

Act as a go-to resource for field-based staff for:

• Healthcare Compliance Control Systems (C3) - Dedicated support to Field staff to navigate C3 submission: Diagnose queries, provide answers to common questions, or re-direct staff to relevant process/forms/QRG, compliance checklists or relevant functions (e.g. COE, Compliance). Offer 1:1 live C3 support C3 or as needed, data entry based on established criteria.

• DGN Support: Provide guidance on creation of an account and navigating DGN to facilitate ordering of promo materials.

• Expenses Reimbursement: Answer basic questions regarding how to process expenses in concur and concur app i.e. Walk through the QRG, share screen to complete together, redirect to Concur support as needed.

• Tableau: Answer basic questions on location of reports and QRGs. Partner with the Digital Team on frequently asked questions to ensure timely and accurate education for field staff.

• LMS: Address inquiries on LMS and orient users to QRGs. Partner with the local IS Trainer to update FAQs.

• Onboarding new hire: Partner with AC, focusing on Field Staff specific systems/processes.

• Office Supplies & IT: Help with navigating the supplies ordering grid and tools.

• Process improvement: mindset with goal of simplifying key processes for the field - identifying patterns in questions and determining where more additional education, support or revised and improved QRGs are needed. Partner with COE team for insights and opportunities for continuous improvement.

• Special Projects: Engage in additional projects as required.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a candidate with these qualifications.

Basic Qualifications:

• Bachelor's degree

• 2+ years working in pharmaceutical industry experience

• Aptitude to learn quickly and comfortable in working with systems and technology (e.g. Compliance system of record/C3, Vendor Supplier Change Request Apps, other field staff tools)

• Strong customer service focus approach with excellent communication skills

• Ensure Quality and attention to details

• Delivers Results/ Strong organizational, multi-tasking skills

• Strong in problem solving and able to work in teams effectively

• Ability to thrive in a collaborative and fast-paced environment

• Proficient in MS Excel and PowerPoint

Preferred Qualifications:

• Bilingual - English/French

• Sales & Marketing Team Support experience

• Working experience/ knowledge with Compliance systems (e.g. C3), Expense Reporting (e.g. Concur), SAP and other tools

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now

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Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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