Sr Associate IS Analyst

Conduct detailed investigations into system disruptions, data anomalies, or processing delays and implement corrective and preventive measures.

• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Collaborate on the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression testing to verify the changes do not negatively impact existing system functionality
• Lead and facilitate meetings with collaborators and engineers to define project scope, clarify expectations, and gain vital technical information for development.
• Partner with engineers to assess the feasibility of new features and solutions. Understand technical constraints and dependencies to ensure that proposed solutions are viable.
• Collaborate with geographically dispersed teams, including those in the US and other international locations
• Foster a culture of collaboration, innovation, and continuous improvement

What we expect of you
Basic Qualifications and Experience:

• Master's degree with 1 - 3 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Bachelor's degree with 3 - 5 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Diploma with 7 - 9 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies

Functional Skills:

Must-Have Skills

• Demonstrated expertise in monitoring, fix, and resolving data and system issues.
• Experienced in database programming languages using SQL.
• Experience with Software development lifecycle (SDLC) & Agile software development methodologies (Scrum)
• Good communication skills
• Hands-on experience with the ITIL framework.
• Familiarity with regulatory requirements for Clinical Trials (e.g. 21 CFR Part11, ICH )
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA

Good-to-Have Skills:

• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions

• Experience with data analysis, data modeling, and data visualization solutions such as Tableau and Spotfire

• Solid understanding of SQL using any RDBMS (Redshift, Postgres, MySQL, Teradata, Oracle, etc.)

• Experience with AWS Services (like EC2, S3), Salesforce, Jira, and API gateway, etc.

• Experienced in managing GxP systems and implementing GxP projects.

• Experience with Veeva Vault solutions is plus

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• SAFe for Teams certification (preferred)

Soft Skills:

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation, with strong organizational skills
• Ability to manage multiple priorities successfully

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

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