Sr Associate IS Engineer - CITRIX Operations

highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on-site role based in Hyderabad.

Roles & Responsibilities:

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance

• Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)

• Perform patching, updates, and system upgrades in line with enterprise change management policies

• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration

• Serve as the technical escalation point for Citrix-related issues within IT operations

• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity

• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives

• Mentor support teams and transfer knowledge to ensure consistent support coverage

• Monitor system alerts, identify systemic issues, and implement long-term corrective actions.

Basic Qualifications and Experience:

• Bachelor's OR Master's degree with 5 - 9 years of experience

Functional Skills:

• 5+ years of experience in managing and supporting enterprise-scale Citrix environments.

• Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture

• Proficiency with Windows Server, Active Directory, and Group Policy

• Familiarity with virtualization platforms such as VMware or Hyper-V

• Strong Scripting Skills (PowerShell & Python)

Soft Skills:

• Analytical and problem-solving skills

• Excellent verbal and written communication

• Self-motivated with strong ownership mindset

• Collaboration and team-oriented work style

• Change management expertise

• Experience collaborating in regulated or GxP-compliant environments (preferred)

Professional Certifications:

• Citrix Certified Associate - Virtualization (CCA-V) (Mandatory)

• Citrix Certified Associate - Networking (CCA-N) (Preferred)

• Microsoft Certified: Windows Server or Azure Administrator

• VMware Certified Professional (VCP)VMware Certified Professional (VCP) (preferred)

Shift Information:
This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

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