Senior Technical Support Engineer

Ansys is the global leader in engineering simulation. We empower the world’s most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

SUMMARY

ANSYS, Inc. seeks Senior Technical Support Engineer to work in Canonsburg, PA and various unanticipated locations.

RESPONSIBILITIES

• Support customers in all aspects of installation, configuration, and deployment of Ansys software into their design workflows.
• Use advanced-level computer systems knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, channel customer feedback to improve Ansys products, and grow Ansys’ business.
• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction.
• Develop technical subject matter expertise in configuring software in one or more simulation areas.
• Submit suggestions for product improvement.
• File defect reports and verify fixes adhering to defect reporting processes.
• Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
• Provide support to Sales and Marketing teams as needed by conducting demonstrations, webinars, online training, and other meetings.
• Participate in other strategic team and company initiatives.

MINIMUM QUALIFICATIONS

• Master’s degree or foreign equivalent in Computer, Mechanical, Chemical, Aerospace or Electrical Engineering or a related field of study, and three (3) years of experience in a related position.
• Alternate Acceptable Education and Work Experience Requirement: Bachelor’s degree or foreign equivalent in Computer, Mechanical, Chemical, Aerospace or Electrical Engineering or a related field of study, and five (5) years of experience in a related position.
• Work experience or academic coursework must have included:
  • experience supporting Linux or Windows-based computer systems;
  • experience with license-controlled software;
  • experience deploying and administering an HPC system using Cluster Job Management Systems;
  • knowledge of cloud-based environments; and
  • experience with programming and scripting using VBScript, PowerShell, Python, Bash, Fortran90 or MS Batch.

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world’s most challenging engineering problems. Our ONE Ansys culture has at its core:

• Customer Focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of Urgency
• Collaboration and Teamwork

 ENGINEERING YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 – finalist, and America’s Most Responsible Companies.
 
For more information, please visit us at www.ansys.com
 

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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