Technical Support Engineer II

語および英語での円滑なコミュニケーションが図れる能力

• 技術的な内容を分かりやすく伝える能力

• 論理的思考と問題解決能力

• 最大25%程度の国内・海外出張が可能な方

望ましいスキル・経験：

• Ansys製品やその他商用CAE/CADツールの使用経験

• 電子機器およびプリント基板、半導体パッケージの設計プロセスへの理解

• Python、C#、JavaScript などを使用したエンジニアリングワークフローの自動化スクリプト開発や設計プロセスの効率化を実現するマクロ開発の経験

• ソフトウェア関連のデバッグ経験

• 技術文書の作成経験

• 技術への深い関心を持ち、主体的に課題解決に取り組める方

• 新しい技術や知識を積極的に習得し、自ら成長できる方

• 高い責任感を持ち、プロフェッショナルな姿勢で成果を追求できる方

• 最新技術やトレンドを理解し、顧客の課題に適切なソリューションを提案できる方

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are an inquisitive and collaborative engineering professional with a passion for solving complex technical challenges in the world of electronics and thermal analysis. You thrive in dynamic, fast-paced environments and are eager to support customers at the cutting edge of technology. With a strong academic background in mechanical engineering or physics, you combine analytical rigor with a practical, hands-on approach to problem-solving.

Your experience with thermal simulation tools-such as Ansys Icepak, Ansys Mechanical, HeatDesigner, or FloTHERM-enables you to quickly diagnose issues and propose optimal solutions for customers across the electronics, PCB, and semiconductor packaging industries. You are comfortable working in both Japanese and English, and you communicate technical information clearly and persuasively to a variety of stakeholders.

You are proactive, always looking to deepen your technical expertise and stay ahead of industry trends. Whether automating workflows with Python, C#, or JavaScript, or creating technical documentation, you take pride in delivering high-quality results. You are a team player who values knowledge sharing and continuous improvement. With a willingness to travel and an eagerness to contribute to both customer success and product innovation, you embody a growth mindset and a drive for excellence.

What You'll Be Doing:

• Provide expert technical support for Ansys thermal analysis software to customers and channel partners, focusing on electronics, PCBs, and semiconductor packages.

• Apply configuration, integration, and troubleshooting techniques to resolve customer issues efficiently and effectively.

• Adhere to established support processes to ensure high-quality, timely responses and maximize customer satisfaction.

• Develop deep technical expertise in configuring and deploying simulation software across multiple engineering domains.

• Collaborate with engineering and product teams by submitting product enhancement requests, defect reports, and participating in field testing of new releases.

• Support sales and marketing efforts by delivering product demonstrations, webinars, and training sessions to facilitate customer adoption and engagement.

• Contribute to the development of best practices and technical documentation for internal and external stakeholders.

• Participate in strategic team and company initiatives, including continuous improvement projects and cross-functional collaborations.

The Impact You Will Have:

• Accelerate customer innovation in electronics and semiconductor design through timely and effective technical support.

• Enhance the value and adoption of Ansys simulation tools, leading to increased customer satisfaction and loyalty.

• Drive product quality improvements by channeling customer feedback and field insights to development teams.

• Empower customers to automate and optimize engineering workflows, reducing time-to-market for new products.

• Strengthen Synopsys' reputation as a trusted partner for advanced simulation and design solutions in the APAC region.

• Support the broader sales and marketing strategy by enabling successful customer demonstrations and technical enablement activities.

• Foster a culture of innovation, collaboration, and technical excellence within the support engineering team.

What You'll Need:

• Bachelor's or Master's degree in Mechanical Engineering or Physics; Ph.D. a plus.

• Minimum 1 year of hands-on experience with thermal simulation tools such as Ansys Icepak, Ansys Mechanical, HeatDesigner, or FloTHERM (industry or academic).

• Strong communication skills in both Japanese and English, with the ability to explain technical concepts clearly.

• Proficiency in automating engineering workflows using Python, C#, JavaScript, or similar programming languages.

• Demonstrated experience in technical writing and presentation, particularly in an engineering or software context.

• Ability to travel up to 25% domestically and internationally as required.

• Familiarity with integrated circuits, semiconductor packages, printed circuit boards, and electronic assemblies is preferred.

• Experience with debugging software and creating macros for workflow efficiency is an advantage.

Who You Are:

• Analytical thinker with strong problem-solving skills and attention to detail.

• Effective communicator, able to collaborate cross-functionally and with customers at all technical levels.

• Self-motivated learner, eager to acquire new knowledge and adapt to evolving technologies.

• Highly organized, with strong time management and a sense of urgency in delivering results.

• Professional demeanor and a commitment to customer success and continuous improvement.

• Demonstrates initiative and ownership in driving tasks to completion and pursuing innovative solutions.

The Team You'll Be A Part Of:

You'll join a dedicated and diverse team of technical support engineers specializing in simulation and electronic design automation. The team is passionate about leveraging cutting-edge software to solve real-world engineering challenges for leading technology companies across Japan and the APAC region. Collaboration, mentorship, and technical excellence are at the core of the team's culture, ensuring an environment where you can develop your skills, share expertise, and make a tangible impact on both customer success and product innovation.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.