Technical Support Engineer II- Icepak

Ansys

4

Austin, TX

Why you should apply for a job to Ansys:

  • 4/5 in overall job satisfaction

  • 4.4/5 in supportive management

  • 82% say women are treated fairly and equally to men

  • 82% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through our Employee Resource Groups, we reinforce our values of inclusion, belonging, and innovation.

  • Our flexible work arrangements and paid time off programs enable you to manage work and life.

  • We offer competitive salaries accompanied by pay-for-performance annual cash and equity incentives plans.

  • #12372-en_US

    Position summary

    When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

    Take a leap of certainty … with Ansys.

    Summary / Role Purpose 
    Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

    Key Duties and Responsibilities
    •    Apply engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners
    •    Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
    •    Develop technical expertise in one or more simulation areas 
    •    Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
    •    On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
    •    Participate in other strategic team and company initiatives, as needed

    Minimum Education/Certification Requirements and Experience
    •    Required education and degree type: MS in Electrical/Mechanical/Chemical/Aerospace Engineering or related field
    •    Required minimum years of professional experience in an engineering software environment: MS+0
    •    Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
    •    Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
    •    Strong organizational and time management skills, possesses a sense of urgency
    •    Projects a professional image and demonstrates business acumen, driven to succeed

    Preferred Qualifications and Skills
    •    Preferred education and years of professional experience in an engineering software environment: MS+3, PhD+0
    •    Preferred engineering degree in electronics and/or electromagnetics
    •    Ability to travel domestically up to 10% of time

    At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

    Our Commitments:

    • Amaze with innovative products and solutions
    • Make our customers incredibly successful
    • Act with integrity
    • Ensure employees thrive and shareholders prosper

    Our Values:

    • Adaptability: Be open, welcome what’s next
    • Courage: Be courageous, move forward passionately
    • Generosity: Be generous, share, listen, serve
    • Authenticity: Be you, make us stronger

    Our Actions:

    • We commit to audacious goals
    • We work seamlessly as a team
    • We demonstrate mastery
    • We deliver outstanding results

    OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
    We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

    TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

    At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

    At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
     

    CREATING A PLACE WE’RE PROUD TO BE 
    Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America’s Most Loved Workplaces, Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

     
    For more information, please visit us at www.ansys.com
     

    Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
     
    Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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    About the company

    Industry: Technology: Software

    If you’ve ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge or put on wearable technology, chances are you’ve used a product where Ansys software played a critical role in its creation. Ansys is the global leader in engineering simulation enabling next-generation advancements from self-driving cars to ...

    Why you should apply for a job to Ansys:

  • 4/5 in overall job satisfaction

  • 4.4/5 in supportive management

  • 82% say women are treated fairly and equally to men

  • 82% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through our Employee Resource Groups, we reinforce our values of inclusion, belonging, and innovation.

  • Our flexible work arrangements and paid time off programs enable you to manage work and life.

  • We offer competitive salaries accompanied by pay-for-performance annual cash and equity incentives plans.