Solution Engineering Analyst

Here at Appian, we’re passionate about automation, speed, and efficiency, and the CIO department is a great place to apply these values! From Information Security and Business Technology to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

Appian’s Solution Engineering team is growing! This role demands someone with comfort in both technical work and customer service. We are looking for someone who is enthusiastic about learning and thrives at creating and executing business processes that enhance customer experience. As a Solution Engineering Analyst, you love figuring out “how things work” and identifying business processes to build great customer experiences.

To be successful in this role, you need to:

• Manage delivery of software and the onboarding experience for new Appian customers and partners

• Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts

• Assist customers and partners with basic inquiries, troubleshooting, and configuration changes

• Manage incoming support requests directly or route them to appropriate teams

• Perform maintenance on Appian Cloud sites

• Coordinate with the Appian management team and customers to schedule maintenance activities on customers’ Appian Cloud instances

• Manage scheduling operations for customer upgrades and on-call rotations

• Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter (4x per year) to support delivery of software

• Excellent verbal and written communication skills (ability to speak multiple European languages a plus) 

Basic Qualifications:

• Bachelor’s degree, preferably in a technical or analytical field, or professional experience within a similar capacity (experience working within the Cloud technology domain is a plus; experience working in a Linux environment is a plus)

• Being a fast learner who can work independently and as part of a larger group

• High level of attention to detail, strong organisational skills and technical aptitude

• Being a multi-tasker who is able to effectively juggle and prioritise work across a wide variety of tasks