#200582440-1
in Cork.
Description
Providing technical support for business and education customers, Apple's Pro-Apps (including but not limited to Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator applications. As an ABS Technical Support Advisor will have extraordinary attention to detail in case management, follow-up and follow-through. They will report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. They will act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. They will assist in product readiness process as appropriate and needed - reviewing technical materials such as submitted articles, training materials, etc. They will report technical issues and keep the manager well-informed. The SPS team maintains an ongoing expert knowledge of diverse technologies.
Minimum Qualifications
Proficiency in English & Norwegian.
You have a suitable third level technical qualification or a minimum of 2 years experience in a similar environment
A general technical understanding of Apple iOS and CPU products, but experience is an advantage
Experience in the areas of system administration, systems integration, technical support or professional service is a distinct advantage
Interest of two or more key technology areas: networking, directory services, file sharing protocols, web services, video editing and post-production, Microsoft or Linux server experience, 3rd party multimedia software, Radius (802.1X), SAN/fibre channel technologies
Music editing and mixing would be an add on
Preferred Qualifications