Apple Support Executive Relations Expert - Cantonese

Apple

3.7

(120)

Shanghai, China

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200585244_EN

    Position summary

    ponsible for communicating official positioning on company issues. - Identifies opportunities for operational improvements and suggests improvement strategies. - Empowered to use judgement when balancing the customer needs with that of the business. - May provide reporting and be asked to support additional projects/tasks as needed. - Being flexible to work in different Apple offices based on business requirement.

    Minimum Qualifications

    • Cantonese, English and Mandarin fluency (read, write, and speak) required

    • Excellent verbal and written communication skills

    • 3-4 years experience in a customer service role or other customer support environment

    • BS/BA or equivalent experience

    Preferred Qualifications

    • Passion for outstanding customer service
    • Advanced judgement, negotiation and problem solving skills
    • Independence and out of the box thinking
    • Outstanding follow through and organizational ability
    • Strong technical aptitude
    • Resourcefulness and flexibility
    • Superior interpersonal skills
    • Experienced on addressing customer issues from the Government Authorities is a plus

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.