#200579499-2
the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.
Description
The Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple's service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines. Responsibilities include: Define technical requirements for reclaim or refurbishment of material within quality targets Document technical criteria for customer Trade-in units in line with overall sales/marketing goal Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures. Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.
Minimum Qualifications
Bachelors degree in Hardware, Engineering or Computer Engineering field
5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environment
Exceptional focus on the customer experience
Experienced in documenting operating procedures and technical guidance
Ability to work independently
Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
Effective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiences
Preferred Qualifications
Masters or PhD in Engineering or Technical degree field
7+ years of experience in a related field or industry.
Additional Requirements
More