#200551888_EN
on, planning, execution and analysis to drive new and existing programs, while improving excellence in both the customer and employee experience. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.
Description
Responsibilities includes not limited to; - Lead and develop the teams responsible for commercial performance of all Apple products, focusing on program design, implementation and performance - Plan, implement & measure Sales strategies to drive targeted demand into RCC, building a pipeline of opportunities across Consumer, SMB and Education customer segments - Engage with key Retail partners from Digital, Finance, Demand Generation, Operations and Retail field teams to deliver a seamless, cross channel Apple experience - Cultivate a positive and motivating work environment by promoting teamwork and excellence in execution while encouraging deep connections with the community - Actively drive employee development, demonstrating tools such as Exchange Journal, Talent Map and competencies, partnering with both HR and RCC leadership - Develop and maintain a culture of continuous feedback with your organisation - Manage the RCC Sales budget; such as expenses, staffing, travel & SPIFF's - Manage your time to effectively participate business meetings, including evenings and weekends as necessary, particularly during NPI
Minimum Qualifications
5+ years senior leadership experience in a large (100+seat) or multi-site contact centre environment or equivalent leadership environment
Demonstrated strategic leadership, equally as strong analytically as creatively.
Ability to balance strategic leadership approach with near-term, long-term, detailed day-to-day operational imperatives.
Demonstrated ability to work on complex issues where analysis of situations and data requires an in-depth knowledge of the business and its performance
Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
Fluent in Japanese and English (speaking, reading, writing)
Preferred Qualifications