Assisted Sales Senior Manager - Retail Customer Care

Apple

3.7

(120)

Yokohama, Japan

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200551888_JP

    Position summary

    , planning, execution and analysis to drive new and existing programs, while improving excellence in both the customer and employee experience. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

    Description

    Responsibilities includes not limited to; - Lead and develop the teams responsible for commercial performance of all Apple products, focusing on program design, implementation and performance - Plan, implement & measure Sales strategies to drive targeted demand into RCC, building a pipeline of opportunities across Consumer, SMB and Education customer segments - Engage with key Retail partners from Digital, Finance, Demand Generation, Operations and Retail field teams to deliver a seamless, cross channel Apple experience - Cultivate a positive and motivating work environment by promoting teamwork and excellence in execution while encouraging deep connections with the community - Actively drive employee development, demonstrating tools such as Exchange Journal, Talent Map and competencies, partnering with both HR and RCC leadership - Develop and maintain a culture of continuous feedback with your organisation - Manage the RCC Sales budget; such as expenses, staffing, travel & SPIFF's - Manage your time to effectively participate business meetings, including evenings and weekends as necessary, particularly during NPI

    Minimum Qualifications

    • 5+ years senior leadership experience in a large (100+seat) or multi-site contact centre environment or equivalent leadership environment

    • Demonstrated strategic leadership, equally as strong analytically as creatively.

    • Ability to balance strategic leadership approach with near-term, long-term, detailed day-to-day operational imperatives.

    • Demonstrated ability to work on complex issues where analysis of situations and data requires an in-depth knowledge of the business and its performance

    • Experience working with human resources in areas pertinent to employee management such as performance, welfare and development

    • Fluent in Japanese and English (speaking, reading, writing)

    Preferred Qualifications

    • Experience managing large complex organizations or equivalent environment

    • Ability to partner across organisation to bring the groups together

    • Experience presenting to the global senior leadership teams

    • Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams

    • Makes space to listen, learn, and amplify diverse perspectives and experiences

    • Confronts barriers to greater inclusion with tenacity, care and commitment

    • Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

    Additional Requirements

    さらに表示

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.