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ou will tackle a constantly evolving and expanding set of problems, identifying their priority and assessing their severity while working closely with the Software Engineering team to drive resolutions and contribute to the delivery of new features for the next generation of Bluetooth products. You'll also be responsible for identifying emerging issues from bug reports submitted by Apple employees and external developers, following up with reporters to gather critical information to support the team in debugging. Leverage data sources and machine learning models from across Apple to develop tools that enhance our team's triage efficiency and accuracy, ensuring that the most critical issues are prioritized and addressed first.
Minimum Qualifications
Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.
C, C++, Objective-C, Python and/or other automation language experience
Preferred Qualifications
Passion for the customer experience, and obsessive about details
Skilled at assessing large numbers of tasks and software bugs to determine priority and severity
Strong cross-functional communication and relationship-building skills, both internal and with external vendors
Constantly seek to improve and automate workflows to deal with an ever expanding slate of products and features
Familiarity with Bluetooth protocols is preferred
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,400 and $250,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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