eCommerce CX Specialist - Mexico

Apple

3.7

(120)

Mexico City, Mexico

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200556834_EN-4

    Position summary

    rates, and conversion campaigns. This role will partner with local sales and marketing teams to align on the best customer experience strategy to maximize Apple's opportunities on partners' platform.

    Description

    • Deliver an optimal Apple CX (customer experience) and closely monitor the buying journey for Apple's products, focused on achieving higher PDP views, conversion and sales growth. - Partner closely with Account executives to identify areas for improvement in the partners' online journey, from Search, PDP, Cart to Checkout, and to develop digital roadmap improvements to support Account plan and forecast. - Run test and optimization experiences along the sales purchase funnel to implement global digital best practices and programs. - Partner with marketing team to manage retail media advertising utilizing partner's Retail media tools and capabilities. - Responsible for the report of partner's Digital KPIs, web analytics and performance metrics.

    Minimum Qualifications

    • 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.

    • Experience in digital commerce, category manager or marketplace sales preferred.

    • Experience managing external partners, driving negotiation and implementation of programs and business projects from concept to execution, to reporting and optimization.

    • Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide effective recommendations for sales growth.

    • Analytical ability to transform key performance indicators (KPIs) into actionable insights.

    • Proven understanding of eCommerce purchase funnel and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).

    • English fluency required

    Preferred Qualifications

    • Experience with content optimization via UI/UX.
    • Retail media capabilities experience is a plus.
    • Bachelor's Degree or equivalent work experience

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.