#200560070_EN-2
er experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. This role is located at the Apple corporate campus in Yokohama, Japan.
Description
The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. Responsibilities include: - Execute daily Fraud investigation tasks and meet the productivity goals as a team. - Call out business risks or opportunities and propose counter actions. - Represent team for business reviews. - Lead employee performance and support their success. - Conduct regular 1:1s with employees. - Identify and communicate training and development opportunities. - Lead regular team meetings and calibration sessions. - Submit and track production issues for resolution. - Work cross-functionally with SDS, online store partners and global peers. - Represent Apple with customers and partner organizations. - Engage and motivate team with Apple culture/values. - Identify innovative ideas to improve the experience of Apple customers.
Minimum Qualifications
Critical thinking and self-motivation are an absolute must
Excellent Japanese and English proficiency. Strong written and verbal communications
2+ years management experience, leading a team of 15+ direct reports
Proven leadership experience in a Retail Customer Service or Contact Center environment
Passion for developing direct reports
Bachelor's degree or equivalent experience plus 1-3 years experience in a customer service and support environment
Preferred Qualifications