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ommunications including notifications, ultimately driving awareness, acquisitions and engagement of Apple services and products. As the subject matter expert of customer journey orchestration, the Growth Operations Manager will think strategically, execute flawlessly, and effectively collaborate in a matrix organization.
Description
Develop, test, and deploy customer journeys. This involves assessing product and strategic objectives, platform capabilities and data needs. Considering the complexities of global large-scale projects, collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly communicated and addressed. Optimize performance through A/B testing to drive incremental growth and overall program improvement. Monitor campaign performance for operational integrity and identify and communicate issues to internal teams. Identify key opportunities for innovation in campaign performance, operational efficiency, processes, and product tooling. Build a knowledge portal of best practices and playbooks that serve as a reference and training resource.
Minimum Qualifications
8+ years of lifecycle marketing experience building and launching acquisition and engagement initiatives
Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud, Braze, Oracle Responsys
Proven experience with logical reasoning and critical thinking
Experience in SQL to target customers through customer segmentation
Bachelor's degree or equivalent education
Preferred Qualifications
Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.)
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,800 and $222,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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