Operations Technical Solutions Specialist - Ad Platforms

Apple

3.7

(120)

Cupertino, CA

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200584255

    Position summary

    lace where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without! If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple is looking for experienced Operations Technical Solutions Specialists for its Advertising Platforms Business Operations team. This is an an opportunity to be a part of a fast-paced team that is focused on establishing industry leading support and new innovation with Apple's News and Search Ads platforms. We are in search of an experienced person who has a proven track record of managing complex integrations and troubleshooting technical issues that help solve systemic problems. This role is a balance of understanding our operational challenges, investigating and solving technical issues, helping scope improvements for future Advertising Platforms offerings, and working closely with Engineering and Product stakeholders to bring innovative ideas to life.

    Description

    • Proactively investigate ad serving and platform escalations from both internal and external stakeholders, taking full ownership to ensure timely resolutions. - Conduct comprehensive data analyses to identify and understand underlying systemic problems. - Create comprehensive test plans and lead User Acceptance Testing (UAT) projects for Ad Platforms' internal tools. - Collaborate cross-functionally with Engineering and Product teams on technical requirements for platform issues and feature enhancements. - Write and review technical requirements documentation for new features. - On-board internal and external partners on new products and platforms. - Develop and continually maintain internal documentation and training plans. - Explore methods to build tools and dashboards that enhance operational efficiency.

    Minimum Qualifications

    • 5+ years prior experience in a Technical Ad Operations/Customer Support Role, preferably within the online advertising industry.

    • Bachelor's degree in a related field or equivalent

    • Proven experience collaborating with customers, product, and engineering teams, with the talent to simplify complex technical concepts for non-technical audiences.

    • Experience in providing high level customer satisfaction, resolving problems in a timely manner.

    • Proven ability to mentor internal partners on effective troubleshooting and resolution strategies.

    • Strong verbal, writing communication, organization and time management skills required.

    • Incredible attention to details and ability to navigate ambiguity effectively.

    Preferred Qualifications

    • Excellent knowledge of the online advertising landscape.

    • Demonstrable knowledge of various ad serving platforms & MMPs (GAM, Adjust, AppsFlyer, etc).

    • Experience with leading and developing UAT test plans.

    • Experience with SQL, writing and troubleshooting queries.

    • Ability to work independently and with a team in a fast paced, rapidly-changing environment.

    • Must have demonstrable creative thinking and problem solving abilities.

    • Ability to resolve issues while handling competing priorities.

    • Experience with data visualization software such as Tableau & ThoughtSpot.

    • Skilled in Excel and data-driven analysis.

    • Programming experience with languages such as Python & Javascript.

    • Experience with REST APIs, integration and troubleshooting.

    • Experience with a formal project management methods.

    • Experience writing and reviewing technical requirements documentation.

    Pay & Benefits

    At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

    More

    • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.