#200558376-5
rs to support your teams with ongoing incident mitigation, which may occur at any time/day of the week. - Share on-call rotation with other team members to support apps and services in scope. - Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup. - Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business. - Conduct RCA, log defects and partner with engineering teams for prioritization. - Automation, maintain support documentation and debug sophisticated production issues.
Minimum Qualifications
BS degree or higher in CS or related field.
Skills and experience in monitoring, alerting, fault analysis, and automation.
Strong troubleshooting and problem-solving skills.
Coding knowledge in Java, Scala and frameworks related to Java.
Good knowledge of RDBMS, PL/SQL and noSql.
Good knowledge of Unix Shell Scripting
Preferred Qualifications
Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
Working experience on cloud infra, like AWS, is a plus.
Experience with Splunk, monitoring tools, APM & observability.
Support experience with eCommerce platform.
Exposure to Incident and Problem Management processes.
Strong collaboration and interpersonal skills.
Strong communication skills and ability to coordinate with multiple teams.
Additional Requirements
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