Production Support Engineer, Retail Engineering, Early Career

Apple

3.7

(120)

Austin, TX

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200558376-5

    Position summary

    rs to support your teams with ongoing incident mitigation, which may occur at any time/day of the week. - Share on-call rotation with other team members to support apps and services in scope. - Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup. - Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business. - Conduct RCA, log defects and partner with engineering teams for prioritization. - Automation, maintain support documentation and debug sophisticated production issues.

    Minimum Qualifications

    • BS degree or higher in CS or related field.

    • Skills and experience in monitoring, alerting, fault analysis, and automation.

    • Strong troubleshooting and problem-solving skills.

    • Coding knowledge in Java, Scala and frameworks related to Java.

    • Good knowledge of RDBMS, PL/SQL and noSql.

    • Good knowledge of Unix Shell Scripting

    Preferred Qualifications

    • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.

    • Working experience on cloud infra, like AWS, is a plus.

    • Experience with Splunk, monitoring tools, APM & observability.

    • Support experience with eCommerce platform.

    • Exposure to Incident and Problem Management processes.

    • Strong collaboration and interpersonal skills.

    • Strong communication skills and ability to coordinate with multiple teams.

    Additional Requirements

    More

    • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.