Project Manager, AppleCare Fraud - Strategic Data Solutions

Apple

3.7

(120)

Austin, TX

Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
  • #200583362-1

    Position summary

    must be able to engage with a range of stakeholders- individual investigators, business teams, engineers, and data scientists. Practicality, intuition for data, systems, & operations, and the ability to wear many hats are all a must.

    Description

    Own & execute in-channel fraud mitigation efforts. Collaborate with AppleCare Fraud Prevention leadership to drive projects and initiatives, prioritizing the needs of the organization in a scalable way. Support new initiatives aligned with the strategy of mitigating negative impact to the customer experience, driving workflow efficiencies, and standardizing business processes. Work collaboratively with our team of data scientists, engineers, program managers, and Fraud investigators. Build strong relationships & collaborate with key cross-functional teams including but not limited to our AppleCare partners, manual review teams, Fraud machine learning engineers, & analysts. Have a curious eye and look for innovative solutions to problems and new ways to achieve our goals. Supervise operational metrics daily, monthly, and quarterly.

    Minimum Qualifications

    • Bachelors Degree and 5+ years experience in warranty protection, warranty service

    • Experience with SQL/data analysis

    • 5+ years experience managing cross-functional projects

    Preferred Qualifications

    • Deep subject matter expertise in fraud prevention or warranty service.

    • Ability to execute problems strategically while also being able to deep dive the individual experience as needed.

    • Excellent oral and written communication skills, especially at the organizational level.

    • Inquisitiveness and a desire for continued self-improvement and development of new skill.

    • Self-starter who works well independently but also as a team player.

    • Able to respond and adapt to the needs of a highly matrixed organization.

    • Strong analysis and problem-solving skills.

    Additional Requirements

    More

    • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

    Why you should apply for a job to Apple:

  • 66% say women are treated fairly and equally to men
  • 66% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy.
  • Apple University creates classes, seminars, and tools to help employees understand Apple’s culture, organization, and values.
  • Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.