#200583362-1
must be able to engage with a range of stakeholders- individual investigators, business teams, engineers, and data scientists. Practicality, intuition for data, systems, & operations, and the ability to wear many hats are all a must.
Description
Own & execute in-channel fraud mitigation efforts. Collaborate with AppleCare Fraud Prevention leadership to drive projects and initiatives, prioritizing the needs of the organization in a scalable way. Support new initiatives aligned with the strategy of mitigating negative impact to the customer experience, driving workflow efficiencies, and standardizing business processes. Work collaboratively with our team of data scientists, engineers, program managers, and Fraud investigators. Build strong relationships & collaborate with key cross-functional teams including but not limited to our AppleCare partners, manual review teams, Fraud machine learning engineers, & analysts. Have a curious eye and look for innovative solutions to problems and new ways to achieve our goals. Supervise operational metrics daily, monthly, and quarterly.
Minimum Qualifications
Bachelors Degree and 5+ years experience in warranty protection, warranty service
Experience with SQL/data analysis
5+ years experience managing cross-functional projects
Preferred Qualifications
Deep subject matter expertise in fraud prevention or warranty service.
Ability to execute problems strategically while also being able to deep dive the individual experience as needed.
Excellent oral and written communication skills, especially at the organizational level.
Inquisitiveness and a desire for continued self-improvement and development of new skill.
Self-starter who works well independently but also as a team player.
Able to respond and adapt to the needs of a highly matrixed organization.
Strong analysis and problem-solving skills.
Additional Requirements
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