#200583051_EN
order maintenance, problem resolution, customer service, and broad support for issues pertaining to shipping, billing, accounts, and order management. You will also innovate to improve the customer journey and increase efficiency.
Description
You will provide post-sales support for Apple's ever changing line of products and services including new ways to buy and new types of products. To do this, you will receive a variety of tasks related to customer queries and orders. These tasks evolve with time and require the use of a variety of systems and tools. Examples of tasks include: - create and maintain orders, credits, debits, returns - resolve billing blocks and payment related issues - resolve VAT and tax related issues - initiate and support shipping related investigations and issues - create and maintain accounts and custom stores for small and medium businesses - perform customer outreach and outreach to business sales teams in retail stores during issue investigation and resolution
Minimum Qualifications
Passionate about creating best in class customer experience
Excellent communication skills, both written and verbal
Maintains a critical attention to detail
Demonstrates resourcefulness, adaptability, and flexibility
Believes in the power of a team; strong team player mindset
Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows
Critical thinking & sound judgment
Advanced problem solving skills
Fluent language proficiency for Japanese to support Japan market
Comfortable to use English in business scene. (Reading&Writing is required, speaking is a plus)
Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement.
Bachelor's Degree or equivalent work experience preferred
Preferred Qualifications