#200564896
ical global applications for Apple's sites, including the Contact Center Platform and its integration with other Contact Center tools. This role falls under the Contact Center Technology (CCTech) function within the Americas IS&T Customer Systems team. This position demands a strong technical background in media protocols, a dedication to exceptional customer service, robust leadership skills, and the ability to thrive in a fast-paced, multifaceted environment! Act as the CCTech Platform Engineer, contributing to the transition of the contact center platform from on-premises to cloud technology. Oversee and enhance the CCTech environment to ensure optimal deployment of applications and hardware. Ensure the CCTech environment is well-prepared and appropriately scaled for various events and business needs. Support or lead CCTech initiatives related to the Contact Center Platform, working with global and regional business leaders to identify and capitalize on opportunities. Develop, update, and maintain high-quality documentation for our products and services, including user manuals, API documentation, system architecture guides, and troubleshooting guides. Ensure these materials communicate complex information clearly and effectively. Manage relationships with key stakeholders and partners, including global product owners, regional business units, and IS&T partners. Identify and recommend system and process improvements related to the Contact Center Platform, suggesting new solutions and enhancing system utilization.
Minimum Qualifications
FreeSWITCH (or equivalent) development experience
Working experience in programming languages : golang, Python, C/C++
Development experience with Media Protocols (RTP)
Preferred Qualifications
3+ years in working experieince in FreeSWITCH (or equivalent) development experience
3+ years in working experieince in programming languages : golang, Python, C/C++
3+ years in working development experience with Media Protocols (RTP)
Dedication to exceptional customer service
Leadership skills
Technical writing skills ( 3-5 years)
Ability to thrive in a fast-paced, multifaceted environment
Bachelor's Degree in Engineering / Computer Science / Information Technology or equivalent work experience
Outstanding social, communication, and influencing abilities across various cultural contexts
Strong analytical and problem-solving skills
Highly accountable and dedicated to completing tasks
Capable of prioritizing work effectively
Independent, self-motivated, and committed leader
Additional Requirements
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