#200579841-1
ctive solutions for thousands of support Advisors. Your background should include producing and managing the development of modern web solutions using interactivity, audio, video, visual and information design, and sound user-experience principles. This role is accountable for driving the team's business strategy and technical direction. This Manager is expected to effectively manage resources to improve efficiency and to partner with other business leaders to support multiple organizational goals. Key responsibilities of this role include: Assessing, motivating, and guiding overall team performance to ensure that plans align with organizational goals Conducting regular one-on-one meetings and development discussions with team members; understanding team members' career goals and partnering with them to support their development plans Managing interactive web solutions from inception to completion Consulting with business partners to provide innovative solutions that address identified strategic challenges Preparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs Creating and/or supporting proposals for new solutions that have a positive business impact
Minimum Qualifications
Bachelor's degree or equivalent, plus 3+ years relevant work experience
Experience managing or leading interactive web production for a large, global organization,
Ability to manage teams and lead people that support multiple business units
Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
Comfortable working with ambiguity; ability to flourish in an environment of constant change
Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
Meticulous and passionate about the customer experience
Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
Knowledge of modern web accessibility
Experience developing web content delivered via Learning Management Systems
Understanding of SCORM and Tin Can/xAPI learning standards and specifications
Preferred Qualifications
BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master's degree in a related field a plus
Experience with contact center training organizations
Familiarity with cloud platforms
Familiarity with UX research and design processes
Experience with web audio and video
Exposure to AI usage in web-development projects
Additional Requirements
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