WW Executive Briefing Center Operations Lead

. In this role, you will oversee the operational infrastructure that enables seamless, world-class executive experiences. As a key member of the worldwide team, you will develop scalable frameworks, optimize processes, and ensure flawless execution across briefing operations.

Description

In this role, you will:

• Drive the development and implementation of automation tools to streamline briefing operations, improve efficiency, and enhance customer experience

• Oversee worldwide scheduling and resource allocation, managing complex scheduling scenarios, anticipating and implementing just-in-time solutions

• Understanding and managing the complexity of hosting internal and external multi-customer events

• Triage exceptions, including high-priority executive requests, with appropriate problem solving protocols

• Facilitate consistent program delivery across worldwide briefing centers, while adapting to localized models and resourcing

• Ensure seamless delivery across all briefing centers by partnering with catering, facilities, IT, and select vendor teams to ensure operational excellence

• Leverage data analytics to identify key trends, measure performance, and provide actionable insights to improve the EBC program

• Maintain key performance indicators (KPIs) and provide regular reports to leadership and partners

• Maintain technical expertise in briefing center technologies

• Lead support staff as assigned

Preferred Qualifications

Experience in executive briefing centers, corporate events, or high-touch customer environments

Background managing international or multi-location operations

Familiarity with executive-level customer experience standards

Bachelor's degree or equivalent experience

Minimum Qualifications

8+ years of experience leading operations for complex facilities, programs, or customer-facing environments

Proven experience managing multi-stakeholder schedules and resource allocation

Demonstrated ability to build scalable processes and operational frameworks

Experience sponsoring IT projects and investments to drive operational efficiency

Strong analytical skills with experience using data to drive operational improvements

Executive presence and exceptional communication skills for senior partner management

Highly organized with ability to manage multiple high-priority projects simultaneously

Experience with escalation management and exception handling

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .