Concessions Manager - Rogers Centre

Job Description

A leader in all aspects of Concessions services including but not limited to fan services, employee relations, product quality, ordering/inventory control, safety and maintenance.

Job Responsibilities

• Leadership: Lead, mentor, engage, empower and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.  Coach and empower team in creating a shared vision of delivering exceptional fan services.  Reward and recognize employees. Ensure safety and sanitation standards in operation.

• Client Relationship: Develop and maintain effective client and fan rapport for mutually beneficial business relationships. Demonstrate excellent fan service using Client/Aramark's standard model. Identify client needs and communicate operational progress.

• Financial Performance:  Build revenue and manage budget which includes cost controls with regard to food, beverage and labour as well as ensuring the completion and maintenance of P&L statements.  Adopt all Aramark processes and systems to eliminate custom/manual reports.  Utilize food production software to assure compliance with contracts.  Accurately compute all menu costs for sales opportunities as well as on-going menu revisions.  Understand performance metrics, data, and order and inventory trends; coach teams on key levers to improve margins.

• Productivity: Implement and maintain Aramark agenda for both food and labour initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Consistent application of Aramark’s operating standards and processes with particular focus on efficiencies in food standards. Understand end-to-end supply chain and procurement processes and systems to ensure only authorized suppliers are used. 

• Compliance: Maintain a safe and healthy environment for clients, fans and employees.  Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.  Ensure compliance with government regulations and education on industry trends.

Qualifications

• Requires at least 3 years of experience in a management role in a similar venue
• Bachelor's degree or equivalent experience 
• Proven track record of delivering positive exceptional fan service
• Strong leadership skills with a “lead by example” mentality
• Able to problem solve by gathering and addressing problems in a timely manner
• Capable of prioritizing tasks and adapting to changes on-the-fly
• Strong Interpersonal Skills-creates a collaborative environment
• Demonstrated excellence in verbal and written communication with internal and external stakeholders
• Demonstrated commitment to high professional ethical standards in a diverse workplace
• An understanding of POS/inventory systems
• Smart Serve Certification
• Safe Food handling Certification
• WHMIS/GHS training/certification
• Ability to work flexible shifts including days, evenings, weekends and holidays.

Accommodations for job applicants with disabilities are available upon request.

The finalist candidate for this position will need to complete and successfully pass a Criminal Background Check and a Vulnerable Sector Screening (if the operations we service require this). If hired for this position, your continued employment with us would be conditional upon Aramark being satisfied that you have successfully cleared both these conditions.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.